PERFORMANCE STRATEGY
AUTOMATION OF THE FUNNEL
B2B PRODUCT
PERFORMANCE STRATEGY
AUTOMATION OF THE FUNNEL
B2B PRODUCT
Performance Strategy Case Study
a robust online sales system
business scaling
Performance Strategy Case Study
a robust online sales system
business scaling
Performance Strategy Case Study

Vchasno.KEP: 4× More Conversions in 5 Months

How BASE supported the spin-off of Vchasno.KEP into a standalone performance marketing function and the scaling of its automated funnel
I want results like these
x4
growth in automated QES issuance for legal entities
+37%
QES sales to legal entities over 3 months
17%
visit-to-inquiry conversion rate
10+
channels launched and systematized
BASE helped us take a more systematic view of promoting Vchasno.KEP as a separate business line: strengthening performance channels, structuring our segments better, and focusing communications around the specific jobs our customers need done. For us it was important not just to launch advertising, but to scale the self-service funnel so that more customers could obtain a QES automatically, without unnecessary manual support.

How to scale automated sales for one product inside a strong brand

Vchasno is a well-known player in the electronic document management (EDM) market, with an established marketing team, product expertise and a loyal B2B audience
The challenge
Build a go-to-market strategy for Vchasno.KEP aimed at legal entities and construct an automated funnel that scales sales without involving sales managers. The QES product needed to be spotlighted separately across communication channels.
Focus of the engagement
Before our engagement, the product already had an established customer base and operated within the Vchasno ecosystem. One of the objectives was to strengthen its standalone positioning and build a systematic performance marketing function to acquire new customers. Our task was to complete the performance function specifically for QES: paid acquisition channels, end-to-end analytics, segmentation by industry, retention scenarios tied to the signature key lifecycle, engaging users of other Vchasno products. The project was delivered in close cooperation with Vchasno's product and marketing teams, which allowed us to test hypotheses quickly, adapt communications and scale the mechanics that worked.
Product specifics
Businesses do not buy a QES for its own sake — they buy it to solve a specific task: filing reports, signing a contract or launching a PRRO (software-based cash register required by Ukrainian tax law).

Most users perceive QES as a product with no meaningful differences. So the key task was to make sure that our service is the first one that comes to mind at the moment of choice.
Dmytro Korablov
“We grew sales by 50% in some of our segments.”

The Path to Results

Strategic deep dive and identifying growth points

We analyzed the competitive landscape, pricing, integrations and acquisition channels in the QES market. Particular attention went to the scenarios in which a business starts looking for an electronic signature: filing reports, exchanging documents, working with contracts and PRRO. This allowed us to focus marketing on the highest-converting search queries and to strengthen product awareness so that we are top of mind at the moment of need.

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Expanding the analytics foundation

We completed end-to-end analytics for QES: updated GA4, connected Clarity, set up a dashboard in Looker Studio, verified events and conversion transmission to Google Ads, cleaned up UTM tagging and eliminated duplicate events. This made it possible to manage budgets on the basis of real data, from the first click to payment.

Rolling out the paid traffic system

We launched Search, PMax against the contact base of the flagship products Vchasno.EDO and Vchasno.KASA, Display, YouTube Remarketing, and tested offers in Meta Ads. Within 5 months, Google Ads conversion volume reached a stable monthly level with multiple-fold growth.

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Segmentation and defining target customer profiles

We segmented the audience by industry and job title, created dedicated landing pages and launched an industry-based PMax campaign that became one of the top performers in its very first month. In parallel we built out retention channels: triggered email campaigns, Viber and SMS, systematizing how they work together without cannibalizing each other.

So what were the results?

Automated QES issuance for LLCsgrew 4×.
The total number of QES issued to LLCs increased by +60%.
The number of QES sold grew +37% over 3 months.
Payments through website forms — multiple-fold growth over 5 months.

Project team

Olena Vashchenko
Senior Outsource Marketing Specialist BASE
Yuliia Hordiienko
Service Director BASE
Vitalii Kapustian
Marketing Director Vchasno
Volodymyr Kovalchuk
Head of Product Marketing Vchasno
Dmytro Korablov
Product Director Vchasno
And the whole wonderful Vchasno team — from CEO Anton Skokov to everyone who threw themselves into the work with real drive and a determination to get results.
Let’s work
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